As soon as the Products have been received and inspected by us, we will then issue a replacement, exchange, or full refund as applicable depending on the nature of your return. For any Products returned after this period, we reserve the right to either charge a restocking fee, issue a replacement or credit (as opposed to a refund), or, in certain circumstances, refuse to accept the return. Once you have notified us of your wish to return your Products, it is important that you do so within 14 days of notifying us. We will not be responsible for any Products that go missing in the post. However, we politely recommend you send any Products back to us via recorded delivery. ![]() It is your responsibility for arranging the return of your Products, including paying for postage packaging costs. To start a return, you can contact us Items sent back to us without first requesting a return will not be accepted.Īll returns should be sent to the following returns address or brought into the store: FAO: Returns Dept., Living Realms Ltd, 13-15 Sagar Street, Castleford, United Kingdom, WF10 1AG. If you are returning a defective product, it must be returned with the original box intact please do not affix any label to the original boxes of the Product as this could damage it when using tape to reseal the original white boxes, please only use transparent tape. Please note that unless your Product is defective, we are unable to accept any returns where the box has been opened. HOW TO RETURN AN ITEM? Unless your Products are damaged in transit, then all Products must be returned unused, unsealed, and in their original packaging. Typically where a Product is damaged we may request that you provide evidence of the damage by sending an email to We would then ask that you return the Products to us, after which, we’re happy to issue you a replacement free of charge. If you believe your Products have been damaged in transit, please let us know within 14 days of receiving your Products. If your product arrives damaged, or not as you order it, then please do let us know. WHAT IF MY PRODUCTS ARE DAMAGED? We carefully pack all our Products for shipment, but occasionally accidents do happen. This applies to orders not posted to you at the moment of the cancelation. PROCESSING FEES ON ORDER CANCELLATIONS To assure the quality and good maintenance of our services, we reserve the right to charge a processing fee of 5% per total cost of your order, to cover the processing cost of your order. Unfortunately, for safety reasons, we are unable to accept returns on any Products that show signs of use or, in the case of miniatures/models, have already been subject to assembly, unless defective. ![]() We ask that customers ensure all Products are returned in their original packaging. Where you are returning Products purchased in-store (including Click and Collect) we reserve the right to offer you store credit as an alternative to a cash refund. WHAT HAPPENS IF I’VE CHANGED MY MIND? If you’re dissatisfied with your Product in any way, please contact us at If you wish to return any of your Products, you may do so within 14 days of receiving your Products. So if you do need to make a return, we’re on hand to help. However, whilst we do everything we can to make sure you’re happy with your order, we do appreciate that at times things don’t always work out. OUR RETURNS POLICY We strive to display all our products as they would look in your homes and in a manner that fully showcases our Products’ colors, shapes, and styles.
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